Privacy Policy

Introduction

Sinova Energy ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.sinovaenergy.com.au, request a quote, contact us, or otherwise interact with our solar and battery services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following types of personal information:

• Identity and contact details — such as your name, email address, phone number, and property address.
• Project information — including roof type, energy usage, existing solar or battery equipment, and preferences you share in quote or contact forms.
• Communications — messages you send us, call notes, and records of enquiries or support requests.
• Technical data — IP address, browser type, device information, pages visited, and referral source (including UTM campaign parameters).
• Marketing preferences — whether you have opted in to receive updates from us.

How we collect information

We collect personal information when you submit forms on our website (for example quote requests or contact enquiries), when you email or call us, when you engage us to provide services, and through cookies or similar technologies used for analytics and site performance.

We may also receive information from referral partners, trade partners, or publicly available sources where relevant to your enquiry.

Why we use your information

We use personal information to:

• Respond to enquiries and prepare solar or battery proposals.
• Deliver, install, and support products and services you have requested.
• Communicate with you about appointments, project updates, and service matters.
• Improve our website, marketing, and customer experience.
• Comply with legal obligations and resolve disputes.
• Send marketing communications where you have consented or where permitted by law.

When we disclose information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business — for example IT hosting, email delivery, analytics, CRM systems, payment processors, and accredited installers or subcontractors involved in your project.

We may also disclose information where required by law, to protect our rights, or with your consent.

Some service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors find us (including campaign tracking parameters). You can control cookies through your browser settings, though some site features may not work correctly if cookies are disabled.

We may use third-party analytics tools (such as Google Analytics) subject to their own privacy policies.

Security and retention

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We retain personal information only for as long as needed for the purposes described in this policy, to meet legal or regulatory requirements, or to resolve disputes.

Your rights

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.

You may withdraw marketing consent at any time by using the unsubscribe link in our emails or contacting us directly.

If you have a privacy complaint, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Children

Our services are directed at adults making decisions about residential or commercial energy systems. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of our website after an update constitutes acceptance of the revised policy.

Contact us

For privacy questions or requests, contact us at hello@sinovaenergy.com.au or 1300 SINOVA.

Postal enquiries: Sinova Energy, Sydney, NSW, Australia.